Frequently asked questions

How do I get and what do I need to do eTherapy? 
How do I get access to their video-conferencing or a telemed account?

The secure video-meeting platforms that your therapist uses are free services for you. All you need is an internet connection and a computer or smart phone that has a camera with microphone and speakers. Most smart phones, laptops, and desktop systems have these.  If your computer doesn’t have a camera built in, you can buy an inexpensive camera at most computer stores. Ear-buds may help you feel more private and secure in your session location.

How do I connect in the agreed upon site?

Go to the hosting platform that your therapist will give you and you will have access. If more is required, in that browser go to  “Create an account”. Download the software for your computer if needed and install it. Test your system. It is easy!

How do I make an appointment?

If you have not set up future appointments after your initial session, click Contact Us and your therapist will send you an email with available times. Appointments can be scheduled 24/7. Multiple time zones are not a problem; please inform us of your time zone during appointment scheduling. Appointments are made to fit your location and schedule at your convenience.